Privacy Policy

1. Introduction

At Ledo Pizza, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, process, and safeguard your data when you visit our website, order food, use our services, or interact with us in any way.

This policy applies to all users of our website at ledos-pizza.digital, our mobile applications, online ordering system, loyalty programs, and all related services. By using our services, you agree to the collection and use of information in accordance with this policy.

Important: We never sell your personal data to third parties. Your privacy is paramount to us, and we maintain strict policies to ensure your information remains secure and confidential.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address, date of birth (for age verification and special offers)
• Account Information: Username, password, purchase history, order preferences, dietary restrictions, allergen information
• Payment Information: Credit card numbers, billing address, and other payment details (securely encrypted and stored with our certified payment processors)
• Food Service Specific Information:
  • Order history and favorite menu items
  • Dietary preferences (vegetarian, vegan, gluten-free, etc.)
  • Allergen information and special dietary requirements
  • Delivery instructions and preferred delivery times
  • Table reservation preferences and party size
  • Catering event details and guest counts
  • Loyalty program participation and rewards data
  • Special occasion preferences (birthdays, anniversaries)
• Communication Data: Messages sent through contact forms, customer support tickets, reviews and ratings, survey responses
• Marketing Preferences: Email subscription preferences, promotional offer interests, communication channel preferences

2.2 Information We Collect Automatically

When you use our website or mobile applications, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, referring website
• Usage Data: Pages viewed, time spent on pages, clicking patterns, search queries, features used, ordering patterns
• Location Information: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
• Performance Data: Page load times, error reports, system performance metrics

2.3 Information from Third Parties

We may receive information about you from external sources:

• Social Media: Profile information, friends list, and preferences if you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status updates
• Delivery Partners: Delivery confirmation and status updates
• Marketing Partners: Demographic data and interest profiles for targeted advertising
• Public Sources: Publicly available information that helps us verify your identity or prevent fraud

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing and fulfilling your food orders, managing your account, providing customer support
• Delivery Services: Coordinating delivery, tracking orders, managing delivery preferences
• Quality Improvement: Analyzing usage patterns to improve our website, menu offerings, and customer experience
• Account Management: Creating and maintaining your account, authentication, password resets
• Loyalty Programs: Managing rewards points, special offers, and personalized promotions

3.2 Communication

• Order Communications: Order confirmations, preparation updates, delivery notifications, receipt delivery
• Customer Support: Responding to your inquiries, resolving issues, providing technical support
• Important Notices: Policy changes, service updates, security alerts, account notifications
• Marketing Communications: Promotional emails, special offers, new menu announcements (only with your explicit consent)

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on your preferences and order history
• Website Analytics: Understanding traffic patterns, popular content, and user behavior
• Campaign Effectiveness: Measuring the success of marketing campaigns and promotional offers
• Market Research: Developing new menu items and services based on customer preferences
• A/B Testing: Testing different website versions to improve user experience

3.4 Legal Compliance and Security

• Legal Requirements: Responding to legal requests, court orders, and regulatory compliance
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Protecting our rights, property, and the safety of our customers and employees
• Dispute Resolution: Resolving customer complaints and legal disputes

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, and other certified payment services for secure transaction processing
• Delivery Services: Third-party delivery companies for order fulfillment and tracking
• Cloud Storage Providers: Amazon Web Services, Google Cloud for secure data storage and backup
• Email Services: MailChimp, SendGrid for marketing campaigns and transactional emails
• Analytics Tools: Google Analytics, Hotjar for website performance and user behavior analysis
• Customer Support: Zendesk, Intercom for managing customer service communications

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Legal Process: Court orders, subpoenas, search warrants, and other legal requests
• Regulatory Compliance: Health department inspections, tax authorities, business license requirements
• Safety Protection: Preventing fraud, protecting against legal liability, ensuring public safety
• Emergency Situations: Protecting the health and safety of individuals in urgent circumstances

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets:

• Your information may be transferred to the new owner or controlling entity
• We will notify you before your information is transferred and becomes subject to a different privacy policy
• You will have the choice to delete your account before any such transfer
• The new owner must comply with this privacy policy until they provide notice of changes

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint promotions with partner businesses
• Sharing testimonials or reviews (with permission)
• Beta testing new services or features

5. Data Security

5.1 Technical Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption (256-bit) to protect data in transit
• Secure Storage: Personal data is encrypted at rest using AES-256 encryption standards
• Firewall Protection: Advanced firewall systems protect against unauthorized access and cyberattacks
• Access Controls: Multi-factor authentication and role-based access ensure only authorized personnel can access your data
• Regular Monitoring: 24/7 security monitoring with automated threat detection and response systems
• Data Backups: Regular encrypted backups stored in geographically diverse locations
• Vulnerability Testing: Regular penetration testing and security audits by certified professionals

5.2 Organizational Measures

• Employee Training: All staff receive comprehensive data security and privacy training
• Privacy Policies: Strict internal policies governing personal data handling and processing
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Detailed security incident response plan with immediate containment procedures
• Regular Audits: Annual security audits by independent third-party security firms
• Data Minimization: We only collect and retain data that is necessary for our business purposes

5.3 Your Responsibilities

You also play an important role in keeping your information secure:

• Strong Passwords: Use complex passwords with letters, numbers, and special characters
• Password Security: Never share your login credentials with others
• Public Computers: Always log out when using public or shared computers
• Suspicious Activity: Report any suspicious emails or unauthorized account access immediately
• Software Updates: Keep your devices and browsers updated with the latest security patches
• Phishing Awareness: Be cautious of emails requesting personal information or login credentials

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours and provide detailed information about the incident, potential risks, and steps we are taking to address the situation.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and understand how our website is used:

Additional Tracking Technologies

• Google Analytics: Comprehensive website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising effectiveness measurement and custom audience creation
• Web Beacons: Email open rates, click tracking, and campaign performance measurement
• Local Storage: Browser-based storage for user preferences and application data
• Session Replay Tools: User interaction recording for improving website usability (anonymized data only)

Cookie Management

You have full control over cookie usage:

• Most browsers allow you to accept, reject, or delete cookies through your browser settings
• You can set your browser to notify you when cookies are being used
• Disabling certain cookies may affect website functionality and user experience
• Our cookie consent banner allows you to customize your preferences at any time
• You can withdraw cookie consent at any time through your account settings

7. Your Privacy Rights

Under applicable privacy laws (GDPR, CCPA, and others), you have several important rights regarding your personal information:

7.1 Right of Access

You have the right to know what personal information we have about you, including:

• Categories of information we collect
• Specific pieces of personal information we hold
• Sources from which we collected your information
• Purposes for collecting and using your information
• Third parties with whom we share your information

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including:

• Updating contact information and delivery addresses
• Correcting account details and preferences
• Modifying dietary restrictions and allergen information
• Fixing order history discrepancies

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• Your information has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your information when:

• You contest the accuracy of your personal information
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the information but you need it for legal claims
• You've objected to processing pending verification of our legitimate interests

7.5 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format to:

• Transfer your data to another service provider
• Keep a personal copy of your information
• Use your data with third-party services

7.6 Right to Object

You can object to our processing of your personal information for:

• Direct marketing purposes (including profiling)
• Processing based on legitimate interests
• Research and statistical purposes

7.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or similarly significant effects. This includes:

• Requesting human review of automated decisions
• Expressing your point of view about automated decisions
• Challenging automated decisions that affect you

How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us at [email protected]
• Call us at +1 267-239-5925
• Use the contact form on our website
• Write to us at: 2005 Walnut St, Philadelphia, PA 19103, USA

Response Time: We will respond to your request within 30 days. If we need additional time, we will inform you of the delay and the reasons for it.

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16.

Our Commitment

• We do not knowingly solicit information from children under 16
• We do not knowingly market our products or services to children under 16
• Our website and services are designed for adult use
• We require age verification for account creation

If We Learn of Children's Information

If we become aware that we have inadvertently collected personal information from a child under 16:

• We will delete the information as quickly as possible
• We will not use the information for any purpose
• We will not share the information with third parties
• We will take steps to prevent future collection

Parental Notice

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. We will work with you to address the situation promptly and ensure your child's information is properly protected.

9. International Data Transfers

As part of our global operations, your personal information may be transferred to and processed in countries other than your home country. We ensure appropriate protection for all international transfers.

9.1 Protection Measures

• Adequacy Decisions: We transfer data to countries with European Commission adequacy decisions (Japan, South Korea, etc.)
• Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for transfers to countries without adequacy decisions
• Data Processing Agreements: All third-party processors sign comprehensive data protection agreements
• Security Measures: Enhanced security controls for international data transfers
• Regular Audits: Ongoing compliance monitoring for all international partners

9.2 Transfer Destinations

Your data may be transferred to the following regions with appropriate safeguards:

• United States: Cloud storage services, analytics platforms
• European Union: Data analytics, customer support services
• Canada: Backup storage, disaster recovery
• Australia: Regional support services

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

Safe Data Disposal

When we no longer need your information, we ensure secure disposal:

• Electronic Data: Complete deletion using industry-standard data wiping techniques that make recovery impossible
• Physical Records: Professional shredding services for any paper documents
• Backup Systems: Systematic deletion from all backup and archive systems
• Third-Party Systems: Coordination with service providers to ensure complete deletion
• Disposal Records: Maintenance of disposal logs for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices.

Your Responsibility

• Review the privacy policies of any third-party sites before providing personal information
• Understand that these sites may have different privacy standards and practices
• Be cautious about information you share on external platforms
• Check the security settings on any linked social media accounts

Common Third-Party Services

• Social Media: Facebook, Instagram, Twitter integration for sharing and login
• Payment Services: PayPal, Stripe, Apple Pay for payment processing
• Review Platforms: Google Reviews, Yelp, TripAdvisor for customer feedback
• Delivery Tracking: Third-party delivery service tracking systems

12. Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We are committed to keeping you informed about any changes.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our homepage and key pages
• Email Notification: Direct email to all registered users with active accounts
• Account Dashboard: Pop-up notification when you log into your account
• App Notifications: Push notifications through our mobile application
• Explicit Consent: For significant changes, we may require your explicit consent to continue using our services

12.2 Staying Informed

To stay current with our privacy practices:

• Check this page regularly for updates (latest version always posted here)
• Review the "Last Updated" date at the top of this policy
• Read any notification emails we send about policy changes
• Contact us if you have questions about any changes

Your Continued Use: By continuing to use our services after we post changes to this Privacy Policy, you agree to the updated terms. If you disagree with any changes, you may stop using our services or contact us to delete your account.

13. Contact Information

13.1 Privacy Complaints

If you have a privacy complaint or concern:

1. Contact Us First: Please reach out to us directly so we can address your concerns promptly
2. Provide Details: Include specific information about your concern to help us resolve it quickly
3. Escalation Options: If you're not satisfied with our response, you may contact your local data protection authority

Supervisory Authority: If you're located in the European Union and believe we have violated GDPR, you may lodge a complaint with your local data protection authority. For US residents, you may contact your state's Attorney General's office.

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

14.1 Marketing Consent Withdrawal

To stop receiving marketing communications:

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to opt out of all marketing communications
• Phone: Call us at +1 267-239-5925 to update your preferences

14.2 Account Deletion

To completely delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. We will process your request within 30 days
5. You will receive confirmation once deletion is complete

Important Note: Some information may be retained for legal compliance, such as transaction records required for tax purposes. We will inform you of any information that must be retained and the legal basis for retention.

15. Conclusion

At Ledo Pizza, your privacy is not just a legal obligation—it's a fundamental part of our commitment to providing you with exceptional service. We understand that trust is earned through consistent actions and transparency, and we work every day to maintain that trust.

Our privacy practices are designed to give you control over your information while enabling us to provide you with personalized, high-quality food service. We believe that protecting your privacy and delivering great customer experiences go hand in hand.

We're committed to:

• Continuously improving our privacy practices
• Staying current with evolving privacy laws and regulations
• Being transparent about how we collect and use your information
• Giving you meaningful choices about your data
• Protecting your information with industry-leading security measures

Thank you for trusting Ledo Pizza with your personal information and for being a valued customer. If you ever have questions or concerns about your privacy, please don't hesitate to reach out to us. We're here to help and ensure your experience with us is always positive.

This Privacy Policy was last updated on January 15, 2025. Please check back regularly for any updates or changes.